The Job Is Not Finished Yet!

STEVEN PAUL JOBS, 56, died Wednesday at his home with his family. The cofounder and, until last August, CEO of Apple was the most celebrated person in technology and business on the planet. No one will take issue with the official Apple statement that “the world is immeasurably better because of Steve.”

It had taken a while for the world to realize what an amazing treasure Steve Jobs was. But Jobs knew it all along. That was part of what was so unusual about him. From at least the time he was a teenager, Jobs had a freakish chutzpah. At age 13, he called up the head of HP and cajoled him into giving Jobs free computer chips. It was part of a lifelong pattern of setting and fulfilling astronomical standards.

Throughout his career, he was fearless in his demands. He kicked aside the hoops that everyone else had to negotiate and straightforwardly and brazenly pursued what he wanted. When he got what he wanted—something that occurred with astonishing frequency —he accepted it as his birthright.

If Jobs were not so talented, if he were not so visionary, if he were not so canny in determining where others had failed in producing great products and what was necessary to succeed, his pushiness and imperiousness would have made him a figure of mockery.

But Steve Jobs was that talented, visionary, and determined. He combined an innate understanding of technology with an almost supernatural sense of what customers would respond to. His conviction that design should be central to his products not only produced successes in the marketplace but elevated design in general, not just in consumer electronics but in everything that aspires to the high end.

As a child of the ’60s who was nurtured in Silicon Valley, his career merged the two strains in a way that reimagined business itself. And he did it as if he didn’t give a damn who he pissed off. He could bully underlings and corporate giants with the same contempt. But when he chose to charm, he was almost irresistible. His friend, Heidi Roizen, once gave advice to a fellow Apple employee that the only way to avoid falling prey to the dual attacks of venom and charm at all hours was not to answer the phone. That didn’t work, the employee said, because Jobs lived only a few blocks away. Jobs would bang on the door and not go away.

For most of his 56 years, Steve Jobs banged on doors, but for the past dozen or so very few were closed to him. He was the most adored and admired business executive on the planet, maybe in history. Presidents and rock stars came to see him. His fans waited up all night to gain entry into his famous “Stevenote” speeches at Macworld, almost levitating with anticipation of what Jobs might say. Even his peccadilloes and dark side became heralded.

His accomplishments were unmatched. People who can claim credit for game-changing products—iconic inventions that become embedded in the culture and answers to Jeopardy! questions decades later—are few and far between. But Jobs has had not one, not two, but six of these breakthroughs, any one of which would have made for a magnificent career. In order: the Apple II, the Macintosh, the movie studio Pixar, the iPod, the iPhone, and the iPad. (This doesn’t even include the consistent, brilliant improvements to the Macintosh operating system, or the Apple retail store juggernaut.) Had he lived a natural life span, there would have almost certainly been more.

Behind any human being is a mystery: What happened to make him … him? When considering extraordinary people, the question becomes an obsession. What produces the sort of people who create world-changing products, inspire by example, shock by justified audacity, and tag billions of minds with memetic graffiti? What led to his dead-on product sense, his haughty confidence, his ability to simultaneously hector and inspire people to do their best work?

His gene pool was intriguing. His biological parents were Abdulfattah John Jandali, a Syrian immigrant; and a graduate student named Joanne Simpson. Unmarried when her son was born on February 24, 1955, Simpson gave him up for adoption. She later married Jandali and had another child, award-winning novelist Mona Simpson. Jobs grew up in a middle-class suburb with two loving parents, Paul and Clara Jobs. (He had a sister, Patti, who survives him.) Though he did make a successful effort to find his birth mother, he never seemed to warm to the theory that his drive was a subconscious reaction to a conjectured rejection. He always spoke highly of the family that raised him. “I grew up at a time where we were all well-educated in public schools, a time of peace and stability until the Vietnam War got going in the late ’60s,” he said.

The turmoil of the ’60s was also part of his makeup. “We wanted to more richly experience why we were alive,” he said of his generation, “not just make a better life, and so people went in search of things. The great thing that came from that time was to realize that there was definitely more to life than the materialism of the late ’50s and early ’60s. We were going in search of something deeper.”

He went to Reed College in Oregon, a well-regarded liberal arts school known as a hippie haven, but he dropped out after a semester, choosing to audit courses informally. (Including a class on calligraphy that would come in very handy in later years.) Jobs also took LSD in those years, and he would claim that those experiences affected his outlook permanently and positively. After leaving Oregon, he traveled to India. All of these experiences had an effect on the way he saw the world—and the way he would make products to change that world.

Jobs usually had little interest in public self-analysis, but every so often he’d drop a clue to what made him tick. Once he recalled for me some of the long summers of his youth. “I’m a big believer in boredom,” he told me. Boredom allows one to indulge in curiosity, he explained, and “out of curiosity comes everything.” The man who popularized personal computers and smartphones—machines that would draw our attention like a flame attracts gnats—worried about the future of boredom. “All the [technology] stuff is wonderful, but having nothing to do can be wonderful too.”

In an interview with a Smithsonian oral history project in 1995, Jobs talked about how he learned to read before he got to school—that and chasing butterflies were his passions. School was a shock to him—”I encountered authority of a different kind than I had ever encountered before, and I did not like it,” he said. By his own account he became a troublemaker. Only the ministrations of a wise fourth grade teacher—who lured him back to learning with bribes and then hooked him with fascinating projects—rekindled his love of learning.

Meanwhile, his dad, Paul—a machinist who had never completed high school—had set aside a section of his workbench for Steve, and he taught him how to build things, disassemble them, and put them together. From neighbors who worked in the electronics firms in Silicon Valley, he learned about that field—and also understood that things like television sets were not magical things that just showed up in one’s house, but designed objects that human beings had painstakingly created. “It gave a tremendous sense of self-confidence, that through exploration and learning one could understand seemingly very complex things in one’s environment,” he told the Smithsonian interviewer.

After his call to Packard, Jobs worked at HP as a teenager. He later had a job at Atari, when the video game company was just getting started. Yet he did not see the field as something that would satisfy his artistic urges. “Electronics was something I could always fall back on when I needed food on the table,” he once told me.

That changed when Steve Jobs saw what a high school friend, Steve Wozniak, was doing. Wozniak was a member of the Homebrew Computer Club, a collection of Valley engineers and hangers-on who were thrilled at the prospect of personal computers, which had just become possible with the advent of low-cost chips and electronics. “Woz” was among several of the group who were designing their own, but he had no desire to commercialize his project, even though it was groundbreaking in simplicity and also was one of the first to include color graphics.

When Jobs saw his friend’s project, he wanted to make a business. While other home brewers were also starting companies, Jobs was unique in understanding that personal computers could appeal to an audience far beyond geeks.

“If you view computer designers as artists, they’re really into more of an art form that can be mass produced, like records or like prints, than they are into fine arts,” he told me in 1983. “They want something where they can express themselves to a large number of people through their medium, and their medium is technology and manufacturing.” Later he would refine this point of view by talking about Apple as a blend of engineering and liberal arts.

The most visible manifestation of this was the elegant case that housed the Apple II. Jobs paid a fledgling industrial designer named Jerry Manock $1,500 to design a plastic case with an earthy beige. (Manock wanted to be paid in advance because, he told author Michael Moritz, “They were flaky-looking customers, and I didn’t know if they were going to be around when the case was finished.” Jobs talked him into waiting for his payment.)

“He told me about the prices he was getting for parts, and they were favorable to the prices HP was paying,” his friend Allen Baum said. Jobs would make these deals, while Woz and a small team of teenage engineers worked in the Jobs family garage. Every so often Jobs would drop by and impose his views on the project. “He would pass judgment, which is his major talent, over the keyboards, the case design, the logo, what parts to buy, how to lay out the PC board so it would look nice, the arrangement of parts, the deals we chose … everything,” said Chris Espinosa, one of the original group. One other thing Jobs did was convince Wozniak to quit his job at HP and work full-time for Apple. When Woz originally demurred, Jobs called all of Woz’s friends and relatives, putting so much pressure on him that the gentle engineer capitulated. Once again, Jobs had gotten what he wanted.

Jobs gave thought to what kind of company he wanted Apple to be; once he told me his wish was to create “a $10 billion company that didn’t lose its soul.” He would call up the premier CEOs of Silicon Valley—Andy Grove, Jerry Sanders—and ask them if they would take him out to lunch so he could pick their brains. He later realized that he and Woz were an object of curiosity to people because they were so young. “But we didn’t think of ourselves as young guys,” he said. “We didn’t have a lot of time to philosophize,” he told me. “We were working 18 hours a day, seven days a week—having fun.”

The Apple II was a hit, and so was the company. But unlike Bill Gates, who founded Microsoft in the same period, Jobs did not run Apple. Realizing that his company might go farther if run by professional management, not a barefoot 22-year-old with a Fidel beard and an abrasive personality, Apple hired a chief executive for adult supervision. Over the next few years, Apple became the most popular of the small field of personal computers, and on Dec. 12, 1980, Apple held an IPO. It was highly unusual for a company that young to do so, but it turned out to be the biggest, holding that mantle until IBM entered the field in late 1981.

As Apple became a larger business, Job was somewhat adrift. “The question was, ‘How do I go about influencing Apple?'” he explained in 1983. “Well, I can run around telling people things all day, but that’s not going to result in what I really want. So I thought a really good way to influence Apple would be by example—to be a general manager here at Apple.”

In 1979, as part of the effort to develop a more advanced machine called the Lisa, Jobs led a team of engineers on an excursion to Xerox PARC. He later described it as “an apocalypse.” He immediately declared that the principles of the Xerox Star—mouse-driven navigation, windows, files and folders on the screen—be integrated into Lisa, an effort which jacked up the cost of the machine almost fivefold. But Jobs’ management style consistently offended the Lisa team, and he looked elsewhere in the company for a group to lead. He found what he was looking for in a skunkworks project off the campus led by a talented computer scientist named Jef Raskin. The small team was working on a low-cost computer to be called Macintosh. “When Steve started coming over, Jef’s dream was shattered on the spot,” said Mac team member Joanna Hoffman.

The Macintosh was a turning point for Jobs, who worried about being branded as the guy who founded Apple, but not much more. Jobs was a relentless, even punishing leader. But his passion earned him the loyalty of the small young team. He encouraged them to think of themselves as rebels. “It’s better to be pirates than to join the Navy,” he told them. A skull and bones flag flew on their office building.

While the Lisa was inspired by Xerox’s “graphical user interface,” Macintosh took it a step farther. It worked with even more simplicity, was faster, and had a distinctive shape—inspired by the Cuisinart food processor, an appliance Jobs admired. When I interviewed Jobs about the Macintosh in November 1983, he explained to me that while the Lisa team wanted to make something great, “the Mac people want to do something insanely great.”

During that interview I asked Jobs for an explanation of why he sometimes gave harsh, even rude assessments of his employee’s work. (Though in some respects Jobs became more mellow later in life, such blunt criticism became a trademark.) “We have an environment where excellence is really expected,” he said. “What’s really great is to be open when [the work] is not great. My best contribution is not settling for anything but really good stuff, in all the details. That’s my job—to make sure everything is great.” Even though Jobs made life hell at times for the brilliant young engineers of the Mac team, they generally regard the experience as the highlight of their professional careers, a magic moment. And indeed, the Macintosh experience provided a template for the culture of many startups, down to the lavish perks provided to the workers.

On January 24, 1984, Jobs publicly unveiled the Macintosh. A night earlier, a stunning, cinematic Super Bowl ad for the computer galvanized the nation; many consider it the greatest commercial in history. The Mac was a sensation. It also cemented Jobs as a national figure, featured in Newsweek and Rolling Stone. (Though he was disappointed that Rolling Stone did not put him on the cover. Jobs actually called publisher Jann Wenner to plead his case. Wenner told him, “Don’t hold your breath.” “I said ‘All right, but you ought to think about this more,’” Jobs futilely recounted. Later, Jobs’ demands for magazine covers would be eagerly accommodated.

The Macintosh was arguably the most important personal computer in history. It introduced a style of computing that persisted for decades. (Sadly for Apple, most people experienced the graphical user interface via Microsoft Windows computers, not Macintosh.) It made computers sexy.

But the Mac did not initially sell as well as expected. This failure, as well as Jobs’ managerial shortcomings, put him in jeopardy at the company he founded. For several weeks, he conducted a backroom battle with John Sculley, the former CEO of Pepsi he had personally recruited to run Apple in 1983. (Jobs had famously challenged Sculley by asking, “Do you really want to sell sugar water for the rest of your life?”) But Sculley outmaneuvered Jobs by winning the backing of the board. And on May 31, 1985, he fired Steve Jobs.

The ouster was cathartic for Jobs. “You’ve probably had somebody punch you in the stomach, and it knocks the wind out of you and you can’t breathe. That’s how I felt,” he told Newsweek. But he regained his breath by starting Next, a company that designed and sold next-generation workstations. The Next computer, a striking jet-black cube, never caught on (though Tim Berners-Lee would write the code for the World Wide Web on it), but its innovative operating system turned out to be of lasting value, and Jobs kept the company going as a software concern.

During those years, Jobs took on a second company besides Next. A struggling computer graphics studio founded by George Lucas was looking for a white knight, and Steve Jobs took the role. It was to be called Pixar. Under Jobs’ guidance, Pixar morphed from a software company into a movie studio. It produced the first full-length computer-animated feature, Toy Story, the first of a series of monster hits for the studio.

Running Pixar was a step in Jobs’ growing maturity. He was wise enough to focus on the dealmaking and let the creative movie makers, like director John Lassiter, do their work. He also got valuable experience in Hollywood. Eventually, he sold Pixar to Disney in 2006 for $7.4 billion.

But it was that other company, Next, that brought Jobs back to the company he cofounded. Apple needed a powerful new operating system, and the Next could provide one. Apple bought Next, but its troubles went far deeper. People were writing the company’s corporate obituary. In 1997, the board of directors fired CEO Gil Amelio and turned to one of its founders to revitalize the company. One of the first things he did was forge a deal with Apple’s blood rival, Microsoft.

While Jobs emphatically stated that he was only filling an interim role at Apple—“I hope we can find a terrific CEO tomorrow,” he said that August—he took to it so enthusiastically that it was no surprise that he removed the lowercase “i” from his iCEO title in 2000. By then he had made Apple profitable again.

A turning point was his introduction of the iMac in May 1998. Almost a year after taking control of Apple, Jobs called me and invited me to spend a few days with him as he launched his first big project. I got a glimpse of the exacting preparations he makes for a launch, monitoring every detail. (He nixed the sound of a clarinet on a video soundtrack to a clip because it sounded “too synthetic.”) When an employee showed him some work at one point, he said simply, “This is a D,” and turned away. But at the launch itself, he was the picture of poise.

The iMac was a huge success, an all-in-one machine that sent the message that simplicity, beauty, and power would be behind Apple’s comeback. He also simplified Apple’s product line to four computers—consumer and pro versions of desktop and laptop. “Focus does not mean saying yes, it means saying no,” he explained. “I was Dad. And that was hard.”

But with each iteration of computers, Apple was gaining fans. The one exception was Jobs’ introduction of a monitorless machine called the Cube. It was perhaps the most beautiful computer ever. But in this case, Jobs let his aesthetic instincts overwhelm his sense of the marketplace. It was a rare failure.

In 2000, he explained how competitors still didn’t understand Apple’s mix of art and science. “When people look at an iMac, they think the design is really great, but most people don’t understand it’s not skin deep,” he said. “There’s a reason why, after two years, people haven’t been able to copy the iMac. It’s not just surface. The reason the iMac doesn’t have a fan is engineering. It took a ton of engineering, and that’s true for the Cube and everything else.”

In October 2001, Apple introduced a music player, the iPod. It broke ground as the first successful pocket-size digital music player. Because Jobs had a tremendous ability to locate and hire brilliant talent, his team produced it in less than a year. The process is indicative of the way Apple ran. Though Jobs could be overwhelming in pushing his point, he understood that ultimately, his products would not work if their best ideas were discarded. In the case of the iPod, hardware designer Tony Fadell knew how to get his best prototype approved by Jobs: He showed his boss three different designs, with one clearly superior, to give Jobs a chance to berate two efforts before saying, “That’s more like it!” with the last.

Sometimes, Jobs would dig in and only back down when the marketplace spoke. Again, the iPod was an example. Originally, he felt that the iPod should only work with Macintosh computers. But its instant popularity led him to agree with some of his employees who had been arguing for a Windows version. When iPod became available to the entire population, it really took off. Apple has sold over 300 million iPods.

“If there was ever a product that catalyzed what’s Apple’s reason for being, it’s this,” Jobs said to me of the iPod, “because it combines Apple’s incredible technology base with Apple’s legendary ease of use with Apple’s awesome design … It’s like, this is what we do. So if anybody was ever wondering why is Apple on the earth, I would hold this up as a good example.”

What’s more, to support the iPod, Jobs began the iTunes music store, the first successful service to legally sell music over the internet. Though the record labels were notoriously conservative about such deals, “they basically trusted us, and we negotiated a landmark deal,” Jobs told me. The iTunes store would sell billions of downloaded songs.

The iPod was a turning point for Apple and Jobs. Competitors never figured out how to top it. Every year he would come out with a new set. One year he stopped selling the most popular model, the iPod Mini, for a totally new model called the Nano. The product line would be laid out on a table. He’d talk about which color he liked best. Often he’d pick one up. Isn’t that amazing?

This satisfied him deeply because Jobs loved music. His heroes were Bob Dylan and the Beatles. I once asked him if his dream was to get Paul McCartney to perform one of those sweet two-song live sets that often close his keynotes. “My dream,” he joked, “is to bring out John Lennon.”

While Jobs reveled in his professional spotlight, he was more circumspect about his private life. He distrusted most reporters, ever since a 1982 Time article mocked his pretensions and exposed his darker side. Jobs, who thought Time was going to make him Man of the Year (it chose “the Personal Computer” instead), was wounded. “I don’t mind if people don’t like me,” he said in late 1983. “Well, I might a little … but I really mind it when somebody uses their position at Time magazine to tell 10 million people they don’t like me. I know what it’s like to have your private life painted in the worst possible light in front of a lot of people.” Twenty years later, he would still be complaining about that article. (The writer, Michael Mortiz, later became a powerful venture capitalist, funding Yahoo and Google.) But Jobs would not comment on subsequent accounts of his life that detailed not only rude professional behavior but his original refusal to support his first child. (He later accepted paternity.)

Jobs was a proud, proud father of four children, three from his marriage to Laurene Powell. He was protective of them—whenever he shared a story about one of his children in an interview, he cautioned that the remark was to be off the record. (His widow and all four offspring survive him.) But he clearly took a huge pride in parenthood.

It was July 2004 when Steve Jobs learned he had a rare form of pancreatic cancer. He originally treated the disease without sharing much about it to the public. Critics wondered whether Jobs and Apple had skirted corporate disclosure regulations by not revealing more information. After what seemed to be a successful initial surgery, Jobs would vary from his circumspect stance just once, in his address to the Stanford graduating class of 2005. That speech, by the way, might be the best commencement address in history. When designing computers, Jobs and his team built the one they wanted for themselves. And now he gave a speech that Steve Jobs would have wanted to hear if he had graduated from college.

“No one wants to die, even people who want to go to Heaven don’t want to die to get there,” he told the Stanford graduates. “And yet, death is the destination we all share. No one has ever escaped it. And that is as it should be, because death is very likely the single best invention of life. It’s life’s change agent; it clears out the old to make way for the new … Your time is limited, so don’t waste it living someone else’s life.”

Steve Jobs never did that. After his cancer treatment, he took Apple’s biggest risk yet: developing a phone. Of course, it would not be just any mobile phone, but one that combined the media savvy of the iPod, the interface wizardry of the Macintosh, and the design style that had become his trademark.

As with all his products, Jobs was fanatical in monitoring every detail—including the press reaction. I was among the few journalists who got to test it before its release. Soon after I received the unit, I was walking down Broadway and my test unit got a call from “Unknown.” It was Jobs, ostensibly wanting to know what I thought, but actually making sure I understood how amazing it was. I acknowledged that it was extraordinary, but mentioned to him that maybe nothing could match the expectations he had generated. People were calling it the “Jesus phone.” Didn’t that worry him? The answer was no. “We are going to blow away the expectations,” he told me.

The iPhone did just that — especially after Jobs put aside his initial view that only a limited number of developers would be permitted to write applications for it. Apple’s App Store eventually included hundreds of thousands of programs, giving Apple a key advantage. As Apple’s current CEO boasted only Tuesday, the iPhone is the world’s most popular phone.

In 2008, observers noted that Jobs had lost an alarming amount of weight and looked ill. People wondered whether the cancer had reoccurred. In what looks in retrospect to be misdirection, Apple released a statement calling it a “bug.” When I ran into him in Palo Alto during that period, Jobs brought up the subject, elaborating in detail about how he was suffering a temporary malady unconnected with this cancer. But he got thinner, and seemed weaker, and took a leave of absence.

Despite his health problems, Jobs kept Apple on a steady pace of innovation. When he returned to Apple—after a liver transplant which was acknowledged only months later—his first appearance was at an iPod event. “This is nothing,” he told me after the show. “Wait till you see what’s next.”

He was talking about the iPad, the tablet computer that he introduced in April 2010. Expanding on the touch-based interface of the iPhone, Jobs had pulled off a vision of computing that many (including his rival Microsoft) had been attempting for decades. The iPad instantly established tablet computing as a major category, and as with the iPod, competitors could not match it.

Earlier this year, he took a second medical leave of absence. Tim Cook, the operational wizard who had been appointed chief operating officer, would become the temporary CEO. Jobs would still be involved in product design and strategic direction, but freed of everyday responsibilities.

Jobs came and went to Apple as he was able, driven by a town car to One Infinite Loop in Cupertino, the centerpiece of the campus of the company he built, only a few blocks from where he had gone to school. He would walk past the receptionist and take the elevator to his fourth-floor suite that included his office, a small staff, and a large boardroom where he had overpowered music executives, raked employees over the coals, and approved products that millions adored. With no daily chores to perform, no crowded appointment book, there could be a strange and tranquil sense of timelessness, even as he helped shape products in progress, and dreamed up new ones.

It seemed Jobs had come to terms with his fate. He would spend time with his family and do what he could at Apple.

In June he gave his last “Stevenote,” talking about iCloud. One could have hoped that he would give many more. But on August 24, he sent a note to Apple’s board that he could not resume the CEO role.

He took the role of executive chair and reported that he would continue to participate in product decisions and strategy. But clearly he was headed toward the end that came today, quietly surrounded by the people who loved him and knowing that many millions of people who never met him would miss him desperately. As he told the Stanford students:

Death is very likely the single best invention of life. It’s life’s change agent; it clears out the old to make way for the new.

The full legacy of Steve Jobs will not be sorted out for a very long time. When employees first talked about Jobs’ “reality distortion field,” it was a pejorative—they were referring to the way that he got you to sign on to a false truth by the force of his conviction and charisma. But at a certain point, the view of the world from Steve Jobs’ brain ceased to become distorted. It became an instrument of self-fulfilling prophecy. As product after product emerged from Apple, each one breaking ground and changing our behavior, Steve Jobs’ reality field actually came into being. And we all live in it.

The Job Is Not Finished Yet!

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