Knowledge @ ISD Global

How to Become a Brand, Not an Employee

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horLearn about the quick-hitting things you can do now to begin building your brand at work.
When you’re an employee, you often think you’re expected to only do what you’re told, and you don’t always see your knowledge as valuable. The employee mindset doesn’t challenge leadership or other team members to enhance or create a new, innovative way to perform an existing process. Read More

When brands like Uber get a bad rep, what makes customers forgive?

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When brands like Uber get a bad rep, what makes customers forgive?

Branded is a weekly column devoted to the intersection of marketing, business, design, and culture.
Just five years ago, Uber’s public reputation seemed like one big car wreck. Everything you heard about the brand back then—from the way it bullied its business into resistant markets and its treatment of drivers to a discriminatory and bro-ish corporate culture under founding CEO Travis Kalanick—was off-putting. In 2017,  #DeleteUber was trending on social media, and some half a million users requested to have their accounts canceled.

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Competing on Analytics

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CompetingEditor’s note (2022): To mark our 100th anniversary, we’re highlighting 12 of our very favorite articles. Subscribers can access all 12 at any time and, for nonsubscribers, we’re unlocking one per month this year. For August, we’re sharing Thomas H. Davenport’s 2006 article that revealed a new breed of competitor—companies like Amazon, Procter and Gamble, and Progressive—that transformed analytics from a tool into a strategy.

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