Winning WARC Media Awards campaigns highlight the opportunity for brands to use AI to learn and predict customer behaviour patterns, enhancing the entire customer journey.
No one will have been surprised to see Artificial Intelligence (AI) as a solution across a number of marketing campaigns in 2020. By using AI, brands can communicate hyper-targeted, personalised content at scale and improve customer experiences.
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Business as usual is no longer an option and the future is being shaped by uncertainty. Marketing leaders often struggle to effectively measure and prove the value of marketing’s performance to key stakeholders. This erodes confidence and credibility with executive management and causes a lack of awareness of how marketing supports sales growth, customer retention, and customer experience. That is why it’s important to figure out how to provide clarity about marketing contribution to the business, it should not be overlooked.
The Creator Economy is booming. Empowered with publishing platforms and recurring revenue streams, thousands of people are striking out on their own as paid creators. This isn’t just about well-known journalists leaving established brands anymore. Today, anyone can become a media company. As The New York Times says in an article titled “Why We’re Freaking Out About Substack”:
Tambacounda Hospital in eastern Senegal is an essential public facility. Serving a rural region that spans multiple countries in West Africa, the hospital sees 20,000 patients a year. But with little funding and overstretched resources, the hospital’s buildings struggled to keep up with that demand.
young girl named Louisa is a cosmic space traveler who has decided to make Earth her new home planet.
She takes the opportunity to point out some new rules that will require us to adjust our consumption habits to save her newly adopted residence. Use cold water. Use less water and electricity. Use recycled plastic and less packaging. “Resource conservation is vital,” she says, as Dad turns off the tap while shaving. “My beautiful planet will be respected, which may require some sacrifices.”
WPP CEO Mark Read on how client demands have changed over the last year, and how the holding company is adapting for the future.
The Goal
Create an environment, whether in person or virtual, that enhances employee engagement and performance by paying attention to the emotional contagion occurring in your team.
After a turbulent year, customer expectations around experience have changed. While many organizations are making progress toward meeting these new demands, more are struggling to consistently deliver the best possible customer experience (CX).
In this podcast episode, we explore techniques for presenting complicated information so your audience can more easily understand.
As communicators, we often need to take complex information (i.e. financial, technical, or scientific) and make it more understandable for our audience — we’re experts and they likely aren’t. But having so much knowledge on the topics we discuss can often make the job more difficult: we dive in too quickly or use jargon that goes over our audience’s heads.
Can you pivot on a dime, drive to the open lane and score when it counts? No, I’m not talking about Steph Curry or Damian Lillard. Not exactly, anyway. Marketers need to be as speedy and shifty as NBA point guards in today’s fast-paced, dynamic marketing game.
Speed and agility scores points with customers, which is why more and more marketers are embracing agile marketing best practices. Agile marketing adoption jumped to 51% last year, up from 41% in 2019, according to a report from AgileSherpas and Forrester Research.
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